Stove Experience

About Stove Experience

Anne Gill – Business Owner

I’m passionate about customer service and applying old-fashioned business values like honesty, respect and superior knowledge of the products to make sure every customer receives the correct advice about suitable stoves for their homes.  I’m proud of the range of stove styles and manufacturers that we use to meet the needs of every customer.

Assisting personally with the surveys of customers’ homes means I develop a personal relationship with every customer to recommend the best stoves that will meet their needs for heat output, technical specifications, budget and a stove design that will fit in with their lifestyle and enhance their home.

Eoin 

My own credentials are experiential, having come in to the  stove  industry as a young man (With bad hair, but more of it) when cutting edge technology was a stove  with panes of glass, replacing one inch strips (They always got irredeemably filthy in the joins) “Airwash” (“Wonder what will happen if we drill another hole here…”) and zero rate vat loopholes that you could shove a stove through!

Today the wood burning stove and solid fuel stove industry has, at its best end, a sense of professionalism, (There are still tartan shirted beardies selling wood stoves from farmyards and the small ads in the back of the Sunday papers have been replaced by “ the web”) (PS, if this IS how you prefer to buy stuff, stop reading, you’re on the wrong website!) and an understanding that the wood burning stove business  has “Come of age” with an acceptance that burning wood in a stove fireplace is sensible, clean, renewable and with the products that can be used, highly efficient.

Pamela

I deal with accounts, chase up orders and invoices, keep the stove accessories and spares topped up, meet and welcome showroom visitors, provide brochures on stoves and will most likely answer the phone when you ring, and I in some cases, will prompt you later when you forget to post the cheque you promised! I also make a great cup of coffee if you need some fuel while you consider which stove will meet your needs. 

Hugh 

will often meet and greet, and is chiefly responsible for ensuring that the stove and other goods you ordered are in the warehouse in one piece, either for collection or delivery.

Installation Teams
After long discussion and deliberation, we have reverted to expert and trusted contractors for our installations. This because, in the last few years we have trained many young men, who have subsequently left to start their own businesses and make their way in the world! When we decided to employ, rather than contract, it was because there was little expertise out there, today, due in no small part to our own endeavours, there is lots!

Final Note from Eoin

Dip in to our website.  Hopefully you will find it easier to navigate around than the last one (It just growed and growed!) Comments will be gratefully received and possibly, perhaps, acted upon. Feel free to give us feedback – use the contact form on this page

Have fun! And Share what you like using the Social Sharing buttons on our pages.

Areas of Scotland where we install stoves:- Glasgow, Edinburgh, West Lothian, Midlothian, Stirling, Perth, North Lanarkshire, South Lanarkshire, Scottish Borders, Fife. We are able to supply and install stoves further afield than these listed areas for an agreed extra charge. 

 

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